FAQ
Frequently asked questions.
Answers to the questions we are asked most often. Another question? Call us on 022 900 01 06.
01
Machines
Automatic bean-to-cup machines from JURA and Schaerer, from the small office to 200 cups a day. See all machines.
Yes. We supply coffee for all professional machines, and we can also service them.
Yes, for JURA and Schaerer. Call-out within 48 hours and a loan machine if needed.
02
Contracts and pricing
No. Rentals can be changed or stopped from one month to the next, and deliveries have no minimum term.
Buying is the most economical option over time for a small team; renting avoids the investment and includes maintenance.
Yes, with our on-site service: your employees pay by card, TWINT or badge, at no cost to the company.
03
Coffee and products
No. Only freshly roasted coffee beans, for quality and to avoid waste.
In Geneva, by us, under the Chronic. brand.
Yes: organic Kusmi Tea teas, fresh seasonal fruit and organic dried fruit.
04
Orders and technical support
In your customer portal at order.bean2me.ch or on 022 900 01 06. Any order placed Monday to Thursday before 10 am is delivered within 48 hours.
Scan the QR code on the machine or report the breakdown online. We respond within 48 hours at most.
Everywhere in French-speaking Switzerland: Geneva, Vaud, Fribourg, Neuchâtel, Valais and Jura.